Privacy Policy
At Rock of Ages Insurance Agency LTD, we are committed to safeguarding your privacy and ensuring that your personal information is protected. This Privacy Policy outlines how we collect, use, store, and disclose your information in compliance with applicable data protection regulations. By engaging with our services, you agree to the practices described in this policy.
1. Information We Collect
We collect and process various types of personal information to provide and improve our insurance services. This may include:
- Personal Identification Information: Name, address, contact details (phone number, email), date of birth, and identification numbers.
- Financial Information: Payment details, bank account numbers, and financial history for premium payments and claim processing.
- Insurance Details: Information related to your insurance needs, claims history, and the policies you hold with us.
- Health Information: For medical insurance policies, we may collect health and medical records, subject to your consent and applicable legal requirements.
- Employment Information: For specific policies such as Work Injury Benefits Act (WIBA), we may collect employment-related data.
2. How We Use Your Information
We use your information primarily to:
- Provide insurance quotes, process applications, and offer recommendations for suitable coverage.
- Manage your insurance policies, process claims, and assist with underwriting.
- Communicate with you regarding policy renewals, coverage options, and other relevant information.
- Improve our services and enhance your customer experience.
- Comply with legal and regulatory requirements applicable to the insurance industry.
3. Sharing Your Information
We may share your personal information with trusted third parties, including:
- Insurance Providers: To facilitate the provision of insurance products and process claims on your behalf.
- Regulatory Authorities: As required by law, we may disclose information to government agencies and regulatory bodies.
- Service Providers: We engage third-party service providers for administrative, IT, and support services, such as data storage and payment processing, who are obligated to maintain the confidentiality of your information.
- Legal and Compliance Requirements: We may disclose information in response to legal proceedings, court orders, or law enforcement requests.
4. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security protocols include encryption, access control, secure storage, and regular security audits. While we strive to protect your data, we cannot guarantee absolute security due to the inherent risks associated with data transmission.
5. Retention of Personal Information
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Upon expiration of the retention period, we securely dispose of or anonymize your data to ensure it is no longer identifiable.
6. Your Rights
You have certain rights regarding your personal information, including:
- Access: Request access to the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your information, subject to legal and contractual obligations.
- Restriction: Request restriction on the processing of your data under certain circumstances.
- Objection: Object to the processing of your personal information for marketing purposes.
- Data Portability: Request a copy of your data in a structured, commonly used format.
To exercise these rights, please contact us using the contact information provided below.
7. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance your browsing experience. These tools help us analyze website traffic, understand user behavior, and personalize content. You may adjust your browser settings to manage cookies, but doing so may limit certain features of our website.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or other factors. Any changes will be posted on our website, and we encourage you to review the policy regularly.
9. Contact Us
If you have any questions or concerns regarding this Privacy Policy or our data protection practices, please contact us at:
Rock of Ages Insurance Agency LTD
Physical Address: Westlands Square, Ring Rd Parklands, Nairobi, KE
Phone number: 0722 998938
Email: info@rockofagesinsurers.com